What Should I Look For When Switching Credit Card Processors

As our readers may know, we are active in networking. We regularly meet with new businesses and leaders in a variety of professional circles and one question is always asked: “What should I look for when switching credit card processors?” We have simple advice to follow and four areas to look into before making a move.

1. Training
2. Real Time Support
3. Flexibility in Services
4. Security 

Plus, it all starts with professionalism and trust. The merchant services provider you choose for your business should have a proven track record of success, clients who stay with them for a long time and will recommend their services.

Initial Training on New Systems

We work with our clients to provide not only the initial training on a new system and set up, but also for all new employees as they onboard. TransAct Merchant Services founder, Mary Ann Robinson believes that this is a cornerstone of being a professional services provider – especially in the financial industry.

Each new client and any employee has access to the training systems to ensure that they are prepared to use the payment processing tools selected by the business owner or management team. This is paramount to provide efficient operations and outstanding customer service.

We also support franchise systems, professional services businesses and associations or group organizations with in-person, initial training. Onboarding new franchisees and new members should not be difficult for you or your team.

Support in Real Time

Ever wait on hold – saying representative over and over again?

Not fun.

We have real-time support and real people who answer the phone. Merchant services can be confusing, but TransAct aims to make this simple and easy for every team member.

Yes, we have an online chat feature, but this can easily be turned into a real phone call when needed. Or, you can book a call when it is convenient for you. Just click the link to schedule when (or if) needed.

Services and Flexibility

TransAct has never been a one-size-fits-all provider for merchant services. Our history is in small business and we know that each owner and every industry may need something specific. Whether it is online and in person processing or adding digital tools like Tap To Pay when they become available to the market, we’ve got you.

Add tools, update your service plans, change equipment like your Point of Sale (POS) system or Operating System and CRM to stay current with the trends. You need to move as the speed of business changes today – a flexible plan is necessary.

Security and PCI Compliance

Last but certainly not least, PCI compliance and security for your merchant services account must be provided. Cyber attacks and fraud continue to be on the rise. Being prepared with the right tools, systems and training in place are paramount. Always follow the schedule for the online audits that must be completed and be proactive to avoid problems. Updating systems when prompted will also help you to stay ahead of online pfishing attempts.

Maintaining your merchant services account not only protects you, this also protects your customers and clients from unwanted charges and fraud attempts on their credit card.

Ready to make a merchant services change?

Ask for more tips and advice from our team. Reach out and book a one-on-one call today. We are ready to help if you are thinking of switching credit card processors – today, or in the future. Get ready, prepare now and learn everything you can before you make a move. You don’t want to get locked into a contract.

PS Did we say we don’t have service contracts? Well, we don’t. Talk to you soon.