In small and medium sized businesses, the landscape of POS system options is crowded and can be confusing. Some providers are redefining Point of Sale with a shift to simple, savvy and secure systems that don’t keep your data hostage or use your customer date for their own needs.
Business owners often find themselves at a crossroads, seeking solutions that align better with operational needs. While there are some newer, popular systems on the market, they are often not all that they are promoted to be. A growing number of our clients are seeking alternatives that prioritize training, are simple to use, and offer personal customer service and support.
They are transitioning from these commonly used POS systems to a more tailored solution (even if they have to buy new hardware.)
Simple To Use
A POS system should be simple to use – out of the box. From set up to everyday use and maintenance such as editing products or service descriptions; it should require limited training.
But, the necessary training and onboarding should be provided.
A POS system should enhance your retail or restaurant operations, not complicate them. Many find that popular systems can be overwhelming, leading to a daunting learning curve for both staff, managers and owners.
New systems should allow your team to spend less time figuring out functionality and more time engaging with customers.
Customer Experience First
As you know, a critical aspect you as a business owner want to focus on is the customer interface. While some well-known systems offer basic transactional capabilities, there’s a growing demand for a POS system that can create a more engaging customer relationship.
POS systems designed with this in mind, offer features like personalized customer interactions, loyalty program integrations, and a seamless checkout process. These enhancements are not just about processing a sale; they’re about building lasting relationships with your customers which earn you loyalty and positive reviews.
Expertise in Execution
Execution is where the difference between an average and an exceptional POS system truly lies. Businesses often seek alternatives due to system glitches, tedious transitions to each screen, and even outages due to weak internet / spotty WiFi. Or, simply because of inadequate support – or an utter lack of support – from providers.
Our approach emphasizes not only on the daily function of a POS system but also on comprehensive support, back office integration and effortless installation. We understand the importance of having a reliable system and being readily available to assist with any concerns. This level of support and efficiency is what many find lacking in more generic systems.
Choose a Tailored POS Solution
Switching from a familiar POS system to a new one can seem daunting. However, when the change leads to simpler operations, enhanced customer experiences, and reliable processing, it becomes an investment in your business’s future.
We offer customized POS systems and technology solutions that are able to meet each client’s specific needs. There are alternatives – you just have to ask.
As you consider moving away from your existing POS system, think about the advantages a new POS system will bring. Embrace the simple, stay savvy and keep your business secure.
The right POS system is more than a transactional tool. Your new POS system can actually be designed with your business in mind.
If thinking you are ready for a change, and want to learn about options, reach out. We will make your transition to a new POS simple and prepare you for the new year.