Merchant Services Advice for Dental Practices

Whether you are independent or part of a group, here is practical merchant services advice for dental practices.  As systems continue to evolve, there are a few basics that should be in place to best serve patients AND your dental business.

Top Four Features to Offer Dental Patients

While there are a lot of moving parts to your practice, timely payment and cashflow can make or break your month. Many medical and dental professionals are carrying a lot of overhead; knowing your patient’s needs can help. These four options are easy to offer and can really make a difference.

1. Budget billing
2. Automated payments
3. Text 2 Pay
4. Pay by E-mail

Help Them Set A Budget with a Payment Plan

Beyond the semi-annual cleaning and dental exam, out of the ordinary expenses can hurt a patient’s budget. Help them proactively by establishing a payment plan when guiding them on the recommended (necessary) repairs. From fillings to crowns and root canal to orthodontics, the costs can add up. This is especially true if they don’t have enough insurance to cover it – and they might pass on the dental care they need.

We know this will only be more painful in the future and yet, you can help.

Share with them how you can offer to break down the work and the payments into manageable bites… Offer multiple payments and schedule the work over a few shorter appointments. This will help them to stay on track and ahead of a situation that has long-term ramifications.

Stay on Track with Monthly Recurring Payments

Never miss a payment on their end or yours when you set up automated payments. These can easily be set up in your TransAct Merchant Services account with simple technology you probably already have.

Reduce paperwork and automate the process to be more efficient, timely and effective for your dental practice, your staff and your patients.

Offer Text2Pay

Face it, everything happens faster when it is via text. More and more medical professionals rely on this secure, HIPAA compliant and easy to use payment method. The patient can pay the way they choose to pay right from their phone. Whether they are at home, at work or on the go, when the text comes through they are incrementally more likely to pay on time than if they are mailed a bill.

Share with your patients ahead of time with reminders in the office. You can also tell them when they book an appointment that they will be able to securely pay for their appointment via a text link.

Send Out Prompt Billing via E-mail

As soon as a patient chart is updated, the bill can be sent out via both text (using Tex2Pay as listed above) and via e-mail. This will ensure that they are able to process payment the way they choose.

Using this not-so-advanced automation will also send a confirmation of payment and a zero balance due to make everyone smile. (You likely already have this technology in your office and can easily set it up in your TransAct portal.)

There are even more options in store for you when you work with our team. From custom packages, to advanced features in communications, financial reporting and payment processing, TransAct support is just a click away. Plus, we offer one on one training, onboarding and consulting to help every practice owner or manager stay ahead of the competition.