Ask These 7 questions before you sign a credit card processing contract:
- Why do I have to sign a contract?
- Is there a minimum monthly, or inactivity, fee?
- Will the equipment you are recommending work with other systems?
- What are all of the fees, not just the rate, that apply to the account?
- If it is flat rate, are there other fees like statement fees, batch fees or delays in funding?
- Is there a cost for next day deposits on my “daily batch” if processed before midnight?
- Will I have a dedicated account manager, and if so, how long have they been with your company?
We know that people change roles all the time and move between companies, especially within an industry like ours. You might like to know that the people at TransAct have been here, with me, on average more than 5 years. We are committed to our clients and will tell you everything you need to know, from the first day of training and system set up, to answering questions you may have on a PCI Compliance audit. You probably know that audits are mandated for all companies who process credit cards and these are typically conducted on an annual basis. This means that most of the companies who process credit cards don’t remember, year to year, what has to be done. We help our clients with this process on a regular basis and can guide you through this important aspect of keeping your business secure day in and day out.
We do not believe contracts are necessary. If clients are happy with our services, they stay.
If you have questions, we want you to ask. If you need help, we are here for you. If you think something should change, we can advise you on the merits and disadvantages of changing.
Our goal is to provide the best service that we can and to find a customized solution that is right for you and your business.
If you’re looking for a new service provider, consider the total cost of services based on your company’s past processing history.
We always provide a free, one-on-one consultation and show you how we would treat you and your business. Plus, each year, we assess the volume to make sure it is still the right solution. If at any time it isn’t a good fit, we will tell you.
If you are thinking of accepting credit cards as a new payment type, be sure to talk to us before you sign a long term contract. Our approach is to educate and train and help you make an informed decision before you need to commit. Important to remember, too is that we never require a contract. We have no termination fees and we offer our consultation services to all of our clients as part of our services.
~ Mary Ann